Cash

Primarily, we require cash payments as they eliminate additional fees, allowing customers to save more money. Cash transactions are straightforward and cost-effective, ensuring you get the best value for your purchase.

However, for your convenience, we also accept digital payments through platforms like GCash and PayPal. Please note that any transfer fees or payment-related charges will need to be shouldered by you. Additionally, the fees charged by these platforms for processing your payment are non-refundable.

GCash

ADD ₱15 FEE

We primarily prefer and require cash payments as they help customers avoid extra fees, allowing them to save money. This simple payment method ensures a seamless transaction without additional charges.

For your convenience, we may accept your digital payment, such as GCash. However, please be aware that any transfer fees or payment-related charges, including encashment fees, associated with these platforms will be your responsibility. These fees and charges for processing and encashing your payment are non-refundable.

PayPal

ADD PAYPAL-RELATED FEES

• Philippines-issued cards: 2.9% of the payment amount + ₱15 and + ₱50 if payment is less than + ₱7,000
• International Cards: 4.4% of the payment amount + ₱15 and + ₱50 if payment is less than + ₱7,000

Our primary payment method required is cash, as it helps customers save by avoiding extra fees. This convenient option ensures a smooth transaction without any added costs.

For added convenience, we may accept your digital payment, including PayPal, provded payment is in PHP (Philippine Peso). Please note that any transfer fees or charges related to payment processing and encashment through these platforms will be borne by you. Kindly be advised that these fees are non-refundable.

DOMESTIC CARD SAMPLE COMPUTATION FOR ₱1,500 PAYMENT:

• 2.9% × ₱1500 = PHP 43.50
• Fixed Fee = ₱15
• Additional Fee (when paying less than ₱7,000): ₱50
• Total = PHP 108.50

INTERNATIONAL CARD SAMPLE COMPUTATION FOR ₱1,500 PAYMENT:

• 4.4% × ₱1500 = PHP 66.00
• Fixed Fee = ₱15
• Additional Fee (Below ₱7,000): ₱50
• Total = PHP 131.00

Please note that the fees mentioned above are charged by PayPal and are not part of the amount we receive. As such, these fees are non-refundable in any case. For complete details, please refer to our Refund Policy below, which is also posted at www.TravelAndTours.Co/pay.

Refund Policy

At PalawanCart.com, TravelAndTours.co, and D’Palawan Travel and Tours, we aim to ensure clarity, fairness, and transparency in handling refund requests. By making a purchase, you agree to the following terms and conditions:

GENERAL REFUND POLICY

Full Refunds. A 100% refund will be issued if the tour is canceled due to orders from the Coast Guard, Local Government Units (LGU), or any competent authority, prioritizing public safety and security. In case of cancellations due to weather disturbances or unforeseen events, we provide a 100% refund.

Customer-Initiated Cancellations:

• 7 Days or More Before the Tour: A 100% refund may be granted for cancellations made at least 7 days before the tour date. Please contact us through Messenger for cancellation requests (messenger link: m.me/dpalawantravelandtour).
• 4 to 6 Days Before the Tour: A 50% refund will be issued for cancellations made within this period.
• 3 Days or Less Before the Tour: No refunds will be issued for cancellations made within 3 days of the tour. We encourage you to review tour details and online reviews before booking.

Operator-Initiated Cancellations: If the tour operator cancels the tour, we reserve the right to either transfer your booking to another tour operator, or issue a refund, subject to the operator’s refund policy.

Day-of-Tour Adjustments: For unforeseen events on the day of the tour, such as accidents, roadblocks, or other safety-related concerns that require the cancellation of one or more destinations, no refunds will be given. The itinerary provided is a guideline and is subject to change on the day of the tour based on safety considerations, weather/sea conditions, and the remaining time available during the tour.

Processing Time: Refunds for cash payments are processed within 1 to 2 weeks.

Partner Operator Policies: As a booking agency, we process refunds in accordance with our partner operators’ policies. Many travel operators provide only a 50% refund for cancellations.

Policy Interpretation: PalawanCart.com, TravelAndTours.co, and D’Palawan Travel and Tours reserve the right to interpret this refund policy. For clarification, please contact us directly.

ADDITIONAL REFUND PROVISIONS FOR DIGITAL & CARD PAYMENTS

Partial Refunds: All refunds (whether you were granted 100% refund or 50% refund from the above-mentioned General Refund Policy) for digital payments are issued as partial refunds. All refunds exclude transaction fees that are non-refundable by payment platforms (e.g., PayPal, GCash). Refunds exclude the following fees/charges incurred when you made your payment, when your payment was transferred to a tour operator, or when withdrawn to facilitate booking of your tour:

1. PayPal transaction fees: 2.9% + PHP 15 (domestic) or 4.4% + PHP 15 (international).
2. PayPal withdrawal fees: PHP 50 for amounts below PHP 7,000.
3. GCash transaction fees: PHP 15.

Processing Time:

• Domestic Cards (Philippines-issued): Refunds processed within 3 to 4 weeks.
• International Cards (Non-Philippines-issued): Refunds processed within 30 to 60 days.
• GCash Payments: Refunds processed within 1 to 2 weeks.

Refund Conditions: Refunds are subject to our management’s approval. Regardless of the reason—whether initiated by us or requested by the customer (e.g., service cancellations, booking errors, customer’s change of plans, or customer’s inability to attend)—only a partial refund will be issued, excluding PayPal transaction fees of the PHP 15 fee associated with your GCash payment. In the event of a service cancellation due to our fault, customers will have the option to either be transferred to one of our partner service providers on the next available schedule or receive a partial refund discussed in this policy.

Refund Process: Refunds will be issued in Philippine Peso (PHP), the original transaction currency. For payments in other currencies, PayPal’s exchange rates at the time of refund apply. We are not responsible for variations in exchange rates. Refunds will be credited to the original payment method used.

Additional Notes:

• Any fees incurred by your bank, PayPal, or card issuer (e.g., currency conversion fees) are non-refundable and are the customer’s responsibility.
• For digital payment refunds, provide a screenshot of your payment confirmation showing the amount paid, date, and transaction reference number. Delays in submitting this information may affect refund processing.
• If your tour is scheduled within 24 hours and we cannot verify your payment on time, you may miss the tour. Please ensure prompt confirmation to avoid delays.

Official Receipts: Official receipts will reflect only the tour price in PHP and exclude payment method fees. A booking confirmation slip will be provided for partial payments, and the receipt will be issued after full payment.

IMPORTANT

If you do not agree with any of the terms outlined in this refund policy, we kindly request that you refrain from making a payment or proceeding with your booking.

Should you have any questions regarding our refund policy, please contact us at D’Palawan Travel and Tours located at #3 San Vicente Public Market, Barangay Poblacion, San Vicente, Palawan.